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Customer Support

Provide complete services in customer field within warranty.

Guide customer to correct aircraft use and maintenance.
Timely deal with all the technical and quality issues when operating and Maintain aircraft.
Assist customer in analyzing, judging and solving potentially complex and dangerous faults.
Conduct supplement training to customers’ maintenance crews.
Collect and analyze aircraft operation and maintenance information, timely feedback conclusions to customer.

Technical Support

Raise modification version and quotation;
Provide AOG support;
Develop and release SB, provide modification support;
Provide maintenance check, modification field support and technical support;
Provide field repair and modification work package.
Customer Service Center System:Timely answer customers’ technical advisory and complain to realize fast response. MA60 customer service website realizing long-distance fault diagnose and video conference. Realize information real-time transformation and statistical analysis. Provide customers with through-the-life services.

Low Maintenance Cost Support

Provide A Check and C Check work packages to easily allow periodic maintenance with low cost by customers.
Experts can be available to provide guidance of maintenance such as periodic inspections in the field to customer need.